FAQs

Q.

Are pets allowed?

A.

No - Pets are not allowed

Q.

What needs to be done before we check-out?

A.

  • Winter – turn the heat down to 65 degrees - do not turn the heat off
  • Summer – turn the A/C to 80 degrees - do not turn the A/C off
  • Please close and lock all doors and windows.
  • Please leave all proximity cards in the designated area where found. There is a $50.00 replacement fee for each missing proximity card.
  • Place trash in the large garbage cans outside. Do not leave trash inside the house.
  • Check to make sure you have all of your personal items.
  • Turn off ALL lights and fans.
  • Leave the keys where the proximity cards are kept.

Q.

Does the property have a telephone?

A.

Yes - All of our properties have telephones

Q.

Does the property have a washer and dryer?

A.

Yes - All of our properties have washers and dryers. Laundry detergent is also provided.

Q.

What time is check-out?

A.

Check out is at 11:00 am.  A later check-out time can be requested, but can't be guaranteed.

Q.

What time is check-in?

A.

Check-in is by reservation.  You will request a check-in time after you complete the reservation process.

Q.

Are linens and towels provided?

A.

Yes - All bedding, bath, hand and spa towels are provided.

Q.

What do we need to bring?

A.

Bring your consumables and leftover food containers.  I.E. - Tupperware containers, zip lock bags, aluminum foil, etc...

Q.

What’s provided in the kitchen?

A.

All of our kitchens are fully equipped to make a Thanksgiving feast.

Q.

How far is my property from downtown Galena?

A.

All of our properties are within 20 minutes of downtown Galena.

Q.

Do I have access to the Homeowners Club?

A.

Yes - All of our homes have access to the Homeowners Club - including access to both indoor and outdoor pools, exercise facility, basketball court, game-room, and cafe.