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FAQs

Q.

Are pets allowed?

A.

No - Pets are not allowed (except for Glen Eagle our only dog friendly home)

Q.

What needs to be done before we check-out?

A.

  • Winter – turn the heat down to 65 degrees - do not turn the heat off
  • Summer – turn the A/C to 80 degrees - do not turn the A/C off
  • Please close and lock all doors and windows.
  • Please leave all proximity cards in the designated area where found. There is a $50.00 replacement fee for each missing proximity card.
  • Deliver all of your garbage to the refuse facility closest to your house.
  • Check to make sure you have all of your personal items.
  • Turn off ALL lights and fans.
  • Leave the keys where the proximity cards are kept.

Q.

Does the property have a telephone?

A.

Yes - All of our properties have telephones

Q.

Does the property have a washer and dryer?

A.

Yes - All of our properties have washers and dryers. Laundry detergent is also provided.

Q.

What time is check-out?

A.

Check out is at 11:00 am.  A later check-out time can be requested, but can't be guaranteed.

Q.

What time is check-in?

A.

Check-in is 4:00.

Q.

Are linens and towels provided?

A.

Yes - All bedding, bath, hand and spa towels are provided.

Q.

What do we need to bring?

A.

Bring your consumables and leftover food containers.  I.E. - Tupperware containers, zip lock bags, aluminum foil, etc...

Q.

What’s provided in the kitchen?

A.

All of our kitchens are fully equipped to make a Thanksgiving feast.

Q.

How far is my property from downtown Galena?

A.

All of our properties are within 20 minutes of downtown Galena.

Q.

Do I have access to the Homeowners Club?

A.

Yes, however due to Covid all activities at the Homeowners Club are by reservation ONLY and must be scheduled ahead of time. Emily will work with you on that to secure your requests as best she can. This is a first come first serve situation and should be planned ahead of time.